Frequently Asked Questions:-
Please send us any questions you may have.
Clisk here email@example.com to send us an e-mail, which we will deal with asap.
Alternatively you can go to our contact page and choose one of the contact options there.
Q) How can I apply for a trade account with Connexions?
A) You can apply for a trade account by e-mailing your company details to firstname.lastname@example.org .
Q) How do I place an order?
A) You can place your order by e-mail or by telephone with one of our sales representatives.
Q) How much is delivery?
A) Delivery charge is £10 per order to UK destinations.
Q) What delivery options do you offer?
A) We send all goods through DPD or Palletforce on a next day delivery, this is not a guaranteed service and delivery can take up to 48 hours.
Q) What time should I expect my parcel to be delivered?
A) Deliveries are made between 8am – 6pm.
Q) What happens if I am not at my delivery address at the time of delivery?
A) The courier will leave you a delivery card for you to contact them in order to re-arrange delivery.
Q) What payment methods are available?
A) Payment options for your convenience: Credit card, Debit card, Bank Transfer. We accept Visa and Mastercard.
Q) How do you secure credit card payments?
A) Payment details are given to us over the phone and put through our PDQ machine. We do not keep ay records of your payment details.
Q) What happens if the product I ordered is not in stock?
A) We will inform you by email with an indication of the availability date. If this situation occurs, we will dispatch your order as soon as we receive the product.
Q) If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning?
A) Your personal details will be saved if you place a new order. For security reasons, we do not keep your card details, so these will need to be given with each new order.
Q) How do I cancel my order?
A) Please phone our sales department on 01707 272091 ASAP.